Patient Charter
RIGHTS & RESPONSIBILITIES
Your rights
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Confidentiality and courtesy from all the staff at Ash Tree
House
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Access to your medical records
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Telephone calls answered promptly by a named receptionist
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An
appointment the same day if you are acutely ill
An explanation if you have to wait over 30 minutes
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Repeat prescriptions available within 48 hours
A detailed booklet explaining our services
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Prompt investigation of any complaint
Your responsibilities
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To
treat our staff with courtesy
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To
be considerate to other patients in the building
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To
respect our home visiting and out of hours emergency services
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To
cancel appointments if you cannot attend
To learn how to treat your own minor illnesses and to keep some
basic household medicines in a safe place
PRIVACY STATEMENT
Any and all information collected at this site will be kept strictly
confidential and will not be sold, reused, rented, lent, or
otherwise disclosed. Any information you give to us will be held
with the utmost care, and will not be used in ways that you have not
consented to. If you have any questions, please don't hesitate to
let us know.
Resale or disclosure of information to third parties
We do not sell, rent, lend, trade, or lease any personal information
collected at our site.
Browser information collected on the web site
We analyze our web site logs to constantly improve the value of the
materials available on our web site. Our web site logs are not
personally identifiable, and we make no attempt to link them with
the individuals that actually browse the site.
We do not use browser cookies on this site.
Privacy of form information
Our site's feedback request form optionally requires users to give
us contact information. We use contact information from this form to
respond to user questions, and for no other purpose.
Privacy of communications
All communications with Ash Tree House are confidential; whether by
email, telephone or postal mail. Please consider that we can secure
only our handling of the message and not the transport of the
communication.
Links to other sites
This site contains links to other sites. Ash Tree House is not
responsible for the privacy practices or the content of such Web
sites.
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